Banking Jobs UK - ACBS, a division of Fidelity National Information Services, is the leading provider of software systems to the fast-growing Syndicated Loan area of the capital markets. This is an exciting opportunity to learn about finance, investment banking and high-technology. The Customer Service Representative will be an integral member of a small team and will be given as much independence and responsibility as he/she can handle. In this role, the appropriate candidate will be provided the opportunity to learn about business analysis, and be given the chance to work alongside current product management staff on a variety of projects and assignments. ACBS Europe is seeking a Customer Support Representative that will be responsible for providing first-tier product (and some technical) support for our blue-chip banking customers. In this role, you will gain exposure to an exciting financial market and interact, on a daily basis, with front-office sales and trading personnel of varying levels.
Jobs Banking in London UK - ACBS
Primary Responsibilities:
- Address and resolve all user inquiries arising during the course of the business day. Research, troubleshoot, escalate and resolve issues of varying complexity.
- Work on special projects related to new application development, product implementations and data cleanup or migration as necessary.
- Work closely with members of the product management, client implementation and development teams in New York and London to manage the escalation and resolution of product-related problems and issues.
- Document customer interactions using a trouble ticket system. Maintain ownership of all issues until resolved to customer’s satisfaction.
- Capture and channel user feedback to the Product Management team in order to facilitate the continuous improvement of our products and services.
- Maintain a thorough understanding of our products and services as well as our clients’ business practices.
- Communicate effectively with all levels of users to gather business requirements. Clearly and concisely articulate clients’ requirements to the development team in the form of functional specifications.
- Perform quality-assurance testing prior to client releases.
Candidate Profile:
- Mature and independent. Able to work effectively with minimal supervision.
- 2-3 years of Help Desk/Client Services/Technical Support experience in software support.
- Dynamic and flexible. Ability to adapt to change and work effectively in a dynamic environment.
- Must be able handle stressful customer situations with patience and poise.
- Experience with capital markets and the financial industry a plus.
- Possess excellent interpersonal communication skills and a professional telephone manner.
- Eager learner with strong analytical and problem-solving abilities.
- Proficient PC skills, especially in Microsoft Word and Excel. Demonstrated knowledge and experience in working with internet-based applications.
- University graduate preferred.
For further detail information about job requirements and how to apply, please refer official source from www.bankingjobsuk.co.uk. on following link below. All applications will be treated as strictly confidential. Only qualified candidates that meet with the above requirements would be processed in this recruitment.